FREQUENTLY ASKED QUESTIONS

What is the Hollywood Membership?

The Hollywood Membership is a monthly subscription that gives you unlimited grooming services based on the package you choose.

What does “unlimited” mean?

Unlimited means you can book services throughout the month, subject to availability and shop hours. Appointments are required.

Do I need an appointment if I’m a member?

Yes. Members must book appointments to guarantee service. Walk-ins are not guaranteed.

Can I cancel my membership?

Yes. Memberships can be canceled at any time before the next billing cycle.

Are memberships transferable?

No. Memberships are for the registered member only. Family and kids memberships apply only to listed individuals.

What happens if I miss an appointment?

Missed appointments or late cancellations may affect booking priority.

Can I change my membership plan?

Yes. You can upgrade or change your plan at the start of your next billing cycle.

Do memberships include add-ons?

Only the services listed in your selected package are included. Add-ons are available at member pricing.

How do I book my appointments?

Appointments can be booked online or directly through the shop.

Is the Hollywood Membership limited?

Yes. Membership availability is limited to maintain service quality.